Terms of service

Last updated: February 15, 2026

Welcome to Calmi™ (the "Website"), operated by Ecom Warriors LLC ("we," "us," "our," or the "Company"). Our Website is accessible at https://calmiiofficial.com.

By accessing or using our Website, placing an order, or engaging with any of our services, you ("you," "your," or the "Customer") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or purchase our products.


1. Company Information

Legal Entity: Ecom Warriors LLC
Business Address: 30 N Gould St, #60625, Sheridan, WY 82801, United States
Email: info@calmii.de
EIN: 98-1911845


2. Products and Services

Calmi™ offers steam therapy devices and related accessories designed for personal eye comfort and relaxation. Our products are wellness and comfort devices. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a licensed healthcare professional before starting any new wellness routine.


3. Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use this Website and place orders. By using our Website, you represent and warrant that you meet this requirement.


4. Orders and Contract Formation

4.1 Product listings on our Website constitute an invitation to make an offer and are not binding offers.

4.2 By placing an order, you submit a binding offer to purchase the selected product(s) at the listed price.

4.3 We will confirm receipt of your order by email ("Order Confirmation"). A binding purchase contract is formed when we send you the Order Confirmation or when we ship the product, whichever occurs first.

4.4 We reserve the right to decline or cancel any order at our sole discretion, including but not limited to cases of pricing errors, suspected fraud, or product unavailability. If we cancel your order after payment has been processed, we will issue a full refund promptly.


5. Prices and Payment

5.1 All prices displayed on our Website are in US Dollars (USD). Prices include any applicable taxes unless otherwise stated at checkout. Sales tax may be applied based on your shipping address in accordance with applicable state and local tax laws.

5.2 We accept the following payment methods: Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. Additional payment methods may be available at checkout.

5.3 Payment is processed at the time your order is placed. Your order is confirmed once payment has been successfully processed.

5.4 We use third-party payment processors (including Shopify Payments / Stripe) to handle transactions. Your payment information is processed securely by these providers and is not stored by us. Their respective terms and privacy policies apply to payment processing.

5.5 In the event of a pricing error, we reserve the right to cancel the order and refund the full amount paid. We will notify you promptly if this occurs.


6. Shipping and Delivery

6.1 We currently ship to addresses within the United States only.

6.2 Shipping costs, delivery times, and related details are outlined in our Shipping Policy, which is incorporated into these Terms by reference. Please review our Shipping Policy before placing an order.

6.3 Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

6.4 We are not responsible for delays caused by the shipping carrier, weather events, natural disasters, customs, or other circumstances beyond our control.


7. Returns, Refunds, and Cancellations

7.1 We offer a 90-Day Money-Back Guarantee on all purchases. Full details, conditions, and the return process are set forth in our Refund Policy, which is incorporated into these Terms by reference.

7.2 If you receive a defective or damaged product, please contact us within 90 days of delivery, and we will arrange a replacement or full refund at no additional cost to you.

7.3 We reserve the right to refuse returns that do not meet the conditions stated in our Refund Policy.


8. Warranty

8.1 All Calmi™ products come with a limited manufacturer's warranty covering defects in materials and workmanship under normal use.

8.2 Optional extended warranty coverage ("Lifetime Warranty") may be available for purchase at the time of your order. If purchased, this warranty covers defects in materials and workmanship for the lifetime of the product. Detailed warranty terms, conditions, exclusions, and the claims process will be provided with your order confirmation and are available upon request by contacting us at info@calmii.de.

8.3 The warranty does not cover damage caused by misuse, modification, accident, negligence, unauthorized repair, or normal wear and tear.

8.4 Warranty Disclaimer: To the fullest extent permitted by applicable law, we disclaim all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Our products are provided "as is" and "as available" except as expressly stated in these Terms.


9. Product Descriptions and Accuracy

9.1 We make every effort to display our products and their descriptions as accurately as possible. However, we do not guarantee that product descriptions, images, colors, or other content on our Website are complete, accurate, reliable, current, or error-free.

9.2 Our products are wellness and comfort devices designed for personal use. Individual experiences may vary. We make no guarantees regarding specific results from using our products.


10. Intellectual Property

10.1 All content on this Website, including but not limited to text, graphics, logos, images, product designs, trademarks, and software, is the property of Ecom Warriors LLC or its licensors and is protected by United States and international intellectual property laws.

10.2 "Calmi" and "Calmi™" are trademarks of Ecom Warriors LLC. You may not use our trademarks without our prior written consent.

10.3 You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this Website without our prior written consent.


11. User Conduct

By using our Website, you agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms.
  • Attempt to interfere with the proper functioning of the Website.
  • Submit false, misleading, or fraudulent information (including during the order process).
  • Infringe upon the intellectual property rights of us or any third party.
  • Use automated systems (bots, scrapers, etc.) to access the Website without our permission.

12. Limitation of Liability

12.1 To the fullest extent permitted by applicable law, Ecom Warriors LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or our products, including but not limited to loss of profits, data, or other intangible losses.

12.2 Our total aggregate liability to you for all claims arising from or related to these Terms or the use of our products shall not exceed the total amount you paid to us for the product(s) giving rise to the claim in the twelve (12) months preceding the claim.

12.3 Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.


13. Indemnification

You agree to indemnify, defend, and hold harmless Ecom Warriors LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Website, your violation of these Terms, or your violation of any applicable law or the rights of any third party.


14. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss arising from your use of any third-party websites.


15. Privacy

Your use of our Website is also governed by our Privacy Policy, which describes how we collect, use, and disclose your personal information. By using our Website, you consent to the practices described in our Privacy Policy.


16. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting the revised Terms on this page with an updated "Last updated" date. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.


17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.


18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Ecom Warriors LLC regarding your use of the Website and purchase of our products, and supersede all prior agreements and understandings.


19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms shall be resolved exclusively in the state or federal courts located in the State of Wyoming, and you consent to the personal jurisdiction of such courts.


20. Dispute Resolution

20.1 In the event of a dispute arising from or related to these Terms or your use of the Website, you agree to first attempt to resolve the dispute informally by contacting us at info@calmii.de. We will make reasonable efforts to resolve any dispute within 30 days of receiving your notice.

20.2 If the dispute cannot be resolved informally, either party may pursue resolution through binding arbitration administered under the rules of the American Arbitration Association (AAA), conducted in the State of Wyoming. The arbitrator's decision shall be final and binding.

20.3 You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.


21. Contact Us

If you have any questions about these Terms of Service, please contact us:

Ecom Warriors LLC
30 N Gould St, #60625
Sheridan, WY 82801
United States

Email: info@calmii.de

We are available Monday through Friday and aim to respond to all inquiries within 24 hours.