Last updated: February 15, 2026
At Calmi™ (operated by Ecom Warriors LLC), your satisfaction is our top priority. We stand behind our products and want you to feel confident in every purchase. That is why we offer a 90-Day Money-Back Guarantee on all orders.
If you are not completely satisfied with your purchase for any reason, you may return it within 90 days of delivery for a full refund of the product purchase price.
To be eligible for a return, the following conditions must be met:
The following items are not eligible for return or refund:
Step 1: Contact our customer support team to request a return:
Email: info@calmii.de
Please include:
Step 2: Our team will review your request and respond within 1–2 business days with a Return Authorization, the return shipping address, and detailed return instructions.
Step 3: Ship the product back to the address provided by our team.
Step 4: Once we receive and inspect the returned item, we will process your refund.
We recommend using a trackable shipping method when returning items, as we cannot be responsible for items lost in transit.
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
| Item | Refunded? |
|---|---|
| Product purchase price | Yes |
| Original shipping costs (if paid) | No — original shipping costs are non-refundable |
| Return shipping costs (standard returns) | No — paid by the customer |
| Return shipping costs (defective/damaged items) | Yes — covered by us |
If you receive a product that is defective, damaged during shipping, or incorrect, please contact us within 90 days of delivery. We will offer you the choice of:
Please include photos of the damage or defect when contacting us, as this helps us resolve your case faster.
We currently do not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order for the desired item.
If you have not received your refund within the expected timeframe:
If you wish to cancel your order, please contact us as soon as possible at info@calmii.de.
If you have any questions about our Refund Policy or need assistance with a return, please contact us:
Ecom Warriors LLC
30 N Gould St, #60625
Sheridan, WY 82801
United States
Email: info@calmii.de
Our customer support team is available Monday through Friday and aims to respond to all inquiries within 24 hours.